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Call Centre Manager

Location
  • europe
    • england
  • london

Salary £30,000 - £32,000

Ref 887960

A global research company is looking for a call centre manager to join their team in London.

The purpose of the role is to lead the team that books respondents for f2f research studies. The role involves people management and quality management, and responsibilities include:

* Hiring and training respondent recruiters, and ensuring the team runs smoothly

* Thinking creatively to find the right respondent for each study

* Submitting monthly analysis to measure the effectiveness of processes

* Ensuring GDPR compliance.

To be successful in the role you will have call centre management experience, good leadership skills, and a creative approach to problem solving, and the ability to think out of the box.