Customer Success Manager
Leading live brand tracking and testing platform that measures consumer instinct and feelings towards brands at scale. Helping some of the world’s most exciting brands achieve their growth goals. They’re looking for a passionate Customer Success Manager to join their team in London.
As a Customer Success Manager, you’ll work closely with their customers to help them achieve success with the platform. You’ll act as a trusted advisor and align their brand and marketing goals to our cutting-edge market research system. You’ll be responsible for ensuring that customers are adequately immersed in the total value that the platform can deliver and for driving them towards success. You’ll bring the right solutions to customers to meet your customer retention and upsell targets.
As our ideal candidate, you have 1-2 years’ experience in market research. You have experience in a customer-facing role and the ability to lead meetings, negotiate, and have commercial conversations with customers. You’re highly organised, proactive, commercially minded, an excellent communicator, and passionate about brand and marketing.
What’s in it for me?
Great opportunity to work in a supportive and collaborative work environment. In addition to a competitive salary of £35,000 – £40,000 plus performance-based commission, they offer a range of benefits that include:
– Company Private Medical Scheme
– Company Pension and Dental Plan
– 25 Days Holiday + Your Birthday Off!
– Competitive Family Friendly Benefits
– Commitment to Your Well-being and a Subscription to Calm
– Hybrid Working
– Collaborative Office Environment
If you’re ready to make your mark in a young, growing company and help disrupt the market research sector, we’d love to hear from you.
Contact: Charles Moore
Hasson Associates welcomes applications from everyone. Together we are committed to creating a genuinely inclusive and diverse workplace, ensuring people with a disability, neurodiversity, impairment, mental or physical health conditions can access and progress in employment. Your CV will be considered purely based on the potential that you’ll bring to the role. Please let us know if there are any adjustments needed to make your interview/screening process as seamless and comfortable as possible.
Established in 2008, we are one of the UK’s most successful and independent recruitment consultancies with industry recognition, becoming the first choice for permanent and interim Market Research and Insight recruitment for agency and client-side companies. Hasson Associates comprises seven dedicated experts with comprehensive knowledge, experience, and networks within market research, insight, and analysis. Providing a bespoke service to both clients and candidates, we pride ourselves on being a unique boutique consultancy focusing on service and delivery rather than volume.