Job details

Location London
Salary £35000 - £40000 per annum
REF 889518_1690885901

Customer Success Manager

The Company:
Leading live brand tracking and testing platform that measures consumer instinct and feelings towards brands at scale. Helping some of the world’s most exciting brands achieve their growth goals. They’re looking for a passionate Customer Success Manager to join their team in London.

The Opportunity:
As a Customer Success Manager, you’ll work closely with customers to help them achieve success with the platform. You’ll act as a trusted advisor and align their brand and marketing goals to our cutting-edge market research system. You’ll be responsible for ensuring that customers are adequately immersed in the total value that the platform can deliver and for driving them towards success. You’ll bring the right solutions to customers to meet your customer retention and upsell targets.

About you:
Ideally, you will have 1-2 years’ experience in market research in a customer-facing role and the ability to lead meetings, negotiate, and have commercial conversations with customers. You’re highly organised, proactive, commercially minded, an excellent communicator, and passionate about brand and marketing.

Salary & Benefits:
£35,000 – £40,000 per annum plus performance-based commission together with a wide range of benefits. This is a great opportunity to work in a supportive and collaborative work environment.

If you’re ready to make your mark in a young, growing company and help disrupt the market research sector, we’d love to hear from you.

Contact: Sinead Hasson

Hasson Associates welcomes applications from everyone. Together we are committed to creating a genuinely inclusive and diverse workplace, ensuring people with a disability, neurodiversity, impairment, mental or physical health conditions can access and progress in employment. Your CV will be considered purely based on the potential that you’ll bring to the role. Please let us know if there are any adjustments needed to make your interview/screening process as seamless and comfortable as possible.

Established in 2008, we are one of the UK’s most successful and independent recruitment consultancies with industry recognition, becoming the first choice for permanent and interim Market Research and Insight recruitment for agency and client-side companies. Hasson Associates comprises seven dedicated experts with comprehensive knowledge, experience, and networks within market research, insight, and analysis. Providing a bespoke service to both clients and candidates, we pride ourselves on being a unique boutique consultancy focusing on service and delivery rather than volume.

You are applying for: Customer Success Manager, London, 889518_1690885901